WINDA ROSITA DEWI; RESTI. UPAYA GUEST RELATION OFFICER (GRO) DALAM MELAYANI TAMU MEMBER ACCOR DI FRONT OFFICE DEPARTEMENT HOTEL MERCURE PONTIANAK KALIMANTAN BARAT. JURNAL NUSANTARA, [S. l.], v. 8, n. 2, p. 21–31, 2025. DOI: 10.63986/nsn.v8i2.119. Disponível em: https://jurnal.akparda.ac.id/index.php/nusantara/article/view/119. Acesso em: 17 feb. 2026.